FAQS

A drive-up unit is accessible through a roll-up, garage-style door, directly from a driveway. It allows for easy storage of large and heavy items. You may park in front of the unit, eliminating the need to move heavy items through a hallway or up an elevator.

A roll-up door is like a garage door; it rolls up overhead for easy access.

Check out our self storage guide for assistance.

We offer boxes and tape only

Calling ahead never hurts, but reservations are not required. Please call or stop by to check availability. 

Yes, reservations can be made by phone, email, on our website.  We recommend calling our office to check availability. 

We do not unless you specifically request such. The lock provided to you comes with multiple keys. We do not have a duplicate or a master key. If you are a business client and choose to take advance of our delivery acceptance amenity, we will keep a copy of your key in our office with written authorization from you.

There is not a storage company that can guarantee that your belongings will be completely safe. However, our facilities are equipped with security features that deter crime. We offer the following security measures to protect our buildings.

• 24-hour video monitoring
• Electronic keypad access to gated areas
• On-site management
• Maintenance staff to keep the facility clean and appropriately maintained

Our rental contracts are all month-to-month. No long-term lease is required.

We do. You can sign up for autopay with our management at move-in or at any point while you’re a customer with us. We will automatically deduct you monthly charges from a credit card, debit card or bank account.

Absolutely! You can arrange to pay in person with our office staff. You may use cash, check, debit or credit card.

We bill on the anniversary date of your original storage rental agreement. If your payment is late, we grant every customer a 5-day grace period. Late fees will be charged beginning on the 6th of each month.  Any account that is past due will be denied access to their unit until such time as the balance is brought current. To avoid the possibility of late fees and being locked out at the gate, we recommend signing up for autopay.

We ask that you give a 10 day notice prior to vacating your storage unit. The process is simple.

• Empty your storage unit
• Contact your concierge or stop by the office to inform us that you’ve emptied your unit
• Your account will be immediately closed
• Remember to return your key to the office to finalize the move out process.

Yes. You are responsible for maintaining insurance on all items that you have placed in storage at our facility.  We also offer tenant insurance protection plans for tenants who need it to be complient.